Thank God someone actually understands the difference. Thanks Oldschool.
One little thing to point out, if a business is well organized and run, which I want to believe that ACtivision/Blizzard is, they understand the initial revenue of the game and consequential xpacs have to cover the ongoing cost of development. In other words, they more than likely know in advance how much development time needs to be included in the price of good delivered initially. If that were not the case then these companies would not exist. I promise you there is a contingency of funds available just for the sole purpose of making the game better from money we paid as consumers. I truly believe the best businesses in the world focus on consumerism and not just the internal talent they have.
The fact that you paid for something does make you the customer, but you're limited at best to returning the product and trying to get your money back. This isn't a service where the "business" is apt to try and make the customer happy like a waiter, car salesman, or even your local congressman ( good luck with that one).
If the product worked as intended at purchase, thank you, have a nice day. Now, we have all heard seen instances where this wasn't true and mostly things get corrected, but, point of sale, have a nice day otherwise.
It's up to the company to solicit feedback, or provide an avenue for feedback submittal, or even so far as to hire someone to monitor social media now and keep an eye on feedback. But it's their decision to listen, their decision to be smart or not as to what the customer wants, and there are times when what the customer wants, due to unseen contraints isn't possible, or even a good idea. Is it their obligation to explain this? Debatable at best.
Even so ,I've seen attempts at explanations and blatant disregard for the attempt to the effect of why ever would they try to do so again?
I'm rambling. Easiest statement is simply there are minimally two sides to almost anything and if you can only see one, it isn't a very promising conversation.
I like to think I'm pretty open minded when it comes to discussions. My point on entitlement was more directed at the notion as though someone has earned the right to have the developers listen to them just because they purchased a game, or because they have spent so much time in a game. That in itself is extremely closed minded and an issue a lot of people have when it comes to Blizzard because frankly, we're pretty spoiled when it comes to their development of games after release. Just because Blizzard practices this doesn't mean we've earned it, nor does it me we're entitled to it.
http://diablo.incgamers.com/blog/comments/the-diablo-3-podcast-157-travis-day-interview#more-381623
One little thing to point out, if a business is well organized and run, which I want to believe that ACtivision/Blizzard is, they understand the initial revenue of the game and consequential xpacs have to cover the ongoing cost of development. In other words, they more than likely know in advance how much development time needs to be included in the price of good delivered initially. If that were not the case then these companies would not exist. I promise you there is a contingency of funds available just for the sole purpose of making the game better from money we paid as consumers. I truly believe the best businesses in the world focus on consumerism and not just the internal talent they have.
WD Season 8 https://www.diabloprogress.com/hero/finiar-1655/Kildare/84509816
Monk season 7 http://www.diabloprogress.com/hero/finiar-1655/MojoJoJo/42225505
DH season 6 http://www.diabloprogress.com/hero/finiar-1655/DeadShot/75655606
Angry Chicken http://www.diabloprogress.com/hero/finiar-1655/WhoDoVooDoo/68187610
What? Me worry?