The fact that you paid for something does make you the customer, but you're limited at best to returning the product and trying to get your money back. This isn't a service where the "business" is apt to try and make the customer happy like a waiter, car salesman, or even your local congressman ( good luck with that one).
If the product worked as intended at purchase, thank you, have a nice day. Now, we have all heard seen instances where this wasn't true and mostly things get corrected, but, point of sale, have a nice day otherwise.
It's up to the company to solicit feedback, or provide an avenue for feedback submittal, or even so far as to hire someone to monitor social media now and keep an eye on feedback. But it's their decision to listen, their decision to be smart or not as to what the customer wants, and there are times when what the customer wants, due to unseen contraints isn't possible, or even a good idea. Is it their obligation to explain this? Debatable at best.
Even so ,I've seen attempts at explanations and blatant disregard for the attempt to the effect of why ever would they try to do so again?
I'm rambling. Easiest statement is simply there are minimally two sides to almost anything and if you can only see one, it isn't a very promising conversation.
Again, they have a product because we buy it. Since when has it been okay for businesses to do whatever they deem as right and that consumers have no say/input into what they want? You think that is entitlement, but I think that is consumerism. Entitlement is not the same and perhaps before you label something as such maybe you might want to educate yourself on this first. Why do you think billions of dollar are spent each year by companies to get input and do consumer testing? Sorry, but entitlement is the idea of getting something you want without having to earn it. Like most who care to spend enough time posting in a forum we have spent thousands of hours on their games and pay for them I believe this should at the very least give us a voice but not necessarily the decision in the final product.
Not every game has to have consumer input, and that input isn't always helpful. In fact most of the time it isn't helpful at all. In this case however, it is entitlement because you're no longer providing Blizzard money to develop Diablo 3. It's not something earned, it's given by the developers. Just because you paid for D3 doesn't mean you're entitled to have developers listen to your opinion. Just because you've played their games for thousands of hours doesn't mean you've earned it either. It's up to them to decide whether you have or not. I mean really, you make it sound like they owe you something for you playing their games so much, that just seems backwards to me.
Convesrely, the best source of consumer opnion, wants, feedback, bug reports, chances for quality improvement ARE from the public. YOu simply have to decide how to obtain it and how to sort it, and perhaps most importantly, how to qualify it. That's not buyer entitlement, it's smart business.
WD Season 8 https://www.diabloprogress.com/hero/finiar-1655/Kildare/84509816
Monk season 7 http://www.diabloprogress.com/hero/finiar-1655/MojoJoJo/42225505
DH season 6 http://www.diabloprogress.com/hero/finiar-1655/DeadShot/75655606
Angry Chicken http://www.diabloprogress.com/hero/finiar-1655/WhoDoVooDoo/68187610
What? Me worry?
The fact that you paid for something does make you the customer, but you're limited at best to returning the product and trying to get your money back. This isn't a service where the "business" is apt to try and make the customer happy like a waiter, car salesman, or even your local congressman ( good luck with that one).
If the product worked as intended at purchase, thank you, have a nice day. Now, we have all heard seen instances where this wasn't true and mostly things get corrected, but, point of sale, have a nice day otherwise.
It's up to the company to solicit feedback, or provide an avenue for feedback submittal, or even so far as to hire someone to monitor social media now and keep an eye on feedback. But it's their decision to listen, their decision to be smart or not as to what the customer wants, and there are times when what the customer wants, due to unseen contraints isn't possible, or even a good idea. Is it their obligation to explain this? Debatable at best.
Even so ,I've seen attempts at explanations and blatant disregard for the attempt to the effect of why ever would they try to do so again?
I'm rambling. Easiest statement is simply there are minimally two sides to almost anything and if you can only see one, it isn't a very promising conversation.
WD Season 8 https://www.diabloprogress.com/hero/finiar-1655/Kildare/84509816
Monk season 7 http://www.diabloprogress.com/hero/finiar-1655/MojoJoJo/42225505
DH season 6 http://www.diabloprogress.com/hero/finiar-1655/DeadShot/75655606
Angry Chicken http://www.diabloprogress.com/hero/finiar-1655/WhoDoVooDoo/68187610
What? Me worry?
WD Season 8 https://www.diabloprogress.com/hero/finiar-1655/Kildare/84509816
Monk season 7 http://www.diabloprogress.com/hero/finiar-1655/MojoJoJo/42225505
DH season 6 http://www.diabloprogress.com/hero/finiar-1655/DeadShot/75655606
Angry Chicken http://www.diabloprogress.com/hero/finiar-1655/WhoDoVooDoo/68187610
What? Me worry?