Have you tried calling them? It seems for any real issue the GM department is near useless but calling them on the phone gets shit fixed.
I was going to before they posted that they cannot confirm if the item was returned or not. I could call them and ask them to check all my auctions to see that I've owned 4 and only sold 2 but I'll check if theres a charge first since I'm not gonna pay to call them and get nothing from it.
Will post all the info if you want but the way i'm taking what they said is that they think i've already claimed it because I have one posted and i'm either lying to them or mistaken. Again do not understand why they brought the RMAH out if they're unable to see if someone has claimed an auction or not.. thats kind of a big thing, imo. But they're literally refusing to give it back to me on the grounds of they cannot verify where it is, so my question: why the hell not?!
Quote from Me »
I sold a String of Ears on the Real Money Auction House but the transaction "failed" while it was under review. I still have not got my item back and it has been longer than a week.
Quote from Blizzard »
Greetings,
You are receiving this message in response to the help petition which you submitted regarding a Auction house sale.
Good day! Im sorry for the long wait time - our queues are rather large right now with all the tickets we're receiving and we're working to reduce the wait time for everyone now. Obviously this is frustrating for everyone and we thank players for their continued patience.
Regarding your ticket, can you confirm that the item was not returned please?
If you're still having issues can you provide further details of the Auction ID etc.. please?
Once again Im sorry for the delay in our response - I hope that next time you contact us we'll be able to resolve your issue quickly.
Regards,
*removed*
English Game Master Team
Blizzard Europe]
Quote from Me »
Still don't have my belt back Order ID is: 235577717
Quote from Blizzard »
Greetings,
Many thanks for your reply! We have had a look at your Auctions and can see that the original belt auction did indeed fail. You now have an active auction with the same item so we are hoping that you did indeed claim it back and are now trying to re-sell.
Hopefully your issue is resolved today, best of luck to you ^^
Kind Regards
Game Master *removed*
Blizzard Europe
Quote from Me »
The one I have on the auction house is a different one. I had 1 and bought 3 to sell on the RMAH, I've sold 2 have 1 listed and the remaining one is the one which failed to process and I cannot claim back.
Quote from Blizzard »
Hello,
Sorry to have kept you waiting.
I have investigated your issue and wanted to let you know that based on the auction transaction information we were unable to verify that the item was unable to be claimed back and posted again on the auction house.
Unfortunately you it is not possible to reimburse items lost in this manner but you may be able to trace your transactions and find that the item that you though you lost has actually been reposted since.
I wish you the best of luck.
Sincerely,
*removed*
Game Master
Blizzard Entertainment
Obviously checked the AH and there isn't one posted for the price I originally listed it at and I don't think Blizzard would relist it higher/lower. Also I get that people are going to call me a liar and say I already got it back and am trying to get a free one or that I'm mistaken and must have forgotten I sold one or something, but really I don't understand why they don't make a better effort to locate where the belt actually is.
Yup, had 1 my barb was using and bought 3 with my 15M since I found them to be the best gold:real money conversion. Sold everything I had for around £200 so the £15 loss isn't really a big deal I just don't understand why their system can't tell them if you already claimed it or not.
edit: actually to be specific I sold the one my barb was using, bought 2 more and sold them (1 failed) then bought another which has yet to sell so I was never selling 4 at the same time. The most I ever had listed at the same time was 2. 20% strings have gone down a lot in price from 4.5-4.7M to 3.5M now so it was a bad investment since everything else went up (justice lanterns, stormshields, even terribad 17 blocks doubled in price)
When my RMAH auction was first tagged with "failed" I looked around to see if anyone else had the same problem. Sure enough some people posted after 1 week their item still wasn't returned and others said they got it back after a couple days. I waited a week before making a ticket, waited almost another week for them to answer.
They asked for the Order ID so I gave them that then an hour later they told me that I probably claimed it already since I had one of the same type posted on the AH. I told them that I had 4, sold 3(1 failed) and had 1 listed. They replied that the item is lost and they cannot reimburse it.
Just letting anyone with failed auctions know that Blizzard might steal your items. For anyone curious the item was a 20% string of ears I sold for £18 - my cut £15.
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Obviously checked the AH and there isn't one posted for the price I originally listed it at and I don't think Blizzard would relist it higher/lower. Also I get that people are going to call me a liar and say I already got it back and am trying to get a free one or that I'm mistaken and must have forgotten I sold one or something, but really I don't understand why they don't make a better effort to locate where the belt actually is.
edit: actually to be specific I sold the one my barb was using, bought 2 more and sold them (1 failed) then bought another which has yet to sell so I was never selling 4 at the same time. The most I ever had listed at the same time was 2. 20% strings have gone down a lot in price from 4.5-4.7M to 3.5M now so it was a bad investment since everything else went up (justice lanterns, stormshields, even terribad 17 blocks doubled in price)
They asked for the Order ID so I gave them that then an hour later they told me that I probably claimed it already since I had one of the same type posted on the AH. I told them that I had 4, sold 3(1 failed) and had 1 listed. They replied that the item is lost and they cannot reimburse it.
Just letting anyone with failed auctions know that Blizzard might steal your items. For anyone curious the item was a 20% string of ears I sold for £18 - my cut £15.