There is another form to appeal the ban than sending a support ticket. This way you supposely also get access to the data they collected on your behalve.
Quote: "Not really, I had to try another appeal form, but got that if I wanted access to my personal info about the case or so, I had to send a letter (no contact form or email) to the legal department."
Frankly, I'm afraid to play the game at this point. I'm seeing so many people banned for something which is probably a false positive and they're silent on what's flagging it. I know the knee jerk hive-mind response to this is to call all of these people liars and move on, but my friend was banned, and I'm absolutely certain he wasn't botting. I was playing with him for nearly all of his play time. The fact that they're not even willing to entertain the idea that they were wrong is infuriating. It's not malicious kids that they're hurting here, it's legitimate customers such as my friend who's played legit since d3 launch, purchased collector's editions for every blizzard game, and have zero history of violating TOS. I, too, want to see the botters removed from the game. But I feel like that shouldn't come at the cost of innocent people being banned. I'd rather see ten botters on the leaderboards than one person wrongfully banned.
I just received a reply from blizzard customer support, and they change the status of my appeal ticket to ''resolved'', and i thought finally it's over, my innocence have been proven, but omfg, decision from them is '' penalty had been upheld, any decision is final. '' With this reply, i'm glad to say from now on, i will never ever buy any Blizz games no matter how fun or how popular they are, this is definitely their mistake with their '' warden program'', I have never use any cheats nor bots before, yet i'm accused of using bot,only reason i can come up with myself is that i must have really play like a bot! Anyway,
I'm giving up already, no point chasing for unbanned. Good luck guys, for those who are wrongly accused of using bot/cheat, let's boycotted them and let them wake up their ideas!!!
Exact same thing happened to my friend, this is a shit show.
curse voice has nothing to do with it , alot of people use it ,i would like to know what kind of peripheral or graphics card is he using ? is he using nvidia ? and logitech / or anyother gaming mouse ? was he on leaderboards also ?
He is using an AMD gpu. He does have a razer black widow (although he never set up macros or a profile for d3), and has a logitech mouse and headset with LGS installed. We were on the 2 player leaderboards at rank 60 initially, around 75 now. I wasn't banned, but he was. I don't know what he's done different than I have. I have a logitech mouse with LGS as well. I don't have the black widow, so that could be the culprit. Also, I've disabled my curse voice in game overlay.
I have a friend who just got banned and I know he wasn't botting. His ban reason was for botting, as reported by his appeal. The only thing we can come up with is Curse Voice. It has an overlay automatically enabled when you install the program. The overlay doesn't do anything with the game data, as far as we know, but it just shows the people in the voice call. Did anyone else who got banned have Curse Voice?
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Frankly, I'm afraid to play the game at this point. I'm seeing so many people banned for something which is probably a false positive and they're silent on what's flagging it. I know the knee jerk hive-mind response to this is to call all of these people liars and move on, but my friend was banned, and I'm absolutely certain he wasn't botting. I was playing with him for nearly all of his play time. The fact that they're not even willing to entertain the idea that they were wrong is infuriating. It's not malicious kids that they're hurting here, it's legitimate customers such as my friend who's played legit since d3 launch, purchased collector's editions for every blizzard game, and have zero history of violating TOS. I, too, want to see the botters removed from the game. But I feel like that shouldn't come at the cost of innocent people being banned. I'd rather see ten botters on the leaderboards than one person wrongfully banned.
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I have a friend who just got banned and I know he wasn't botting. His ban reason was for botting, as reported by his appeal. The only thing we can come up with is Curse Voice. It has an overlay automatically enabled when you install the program. The overlay doesn't do anything with the game data, as far as we know, but it just shows the people in the voice call. Did anyone else who got banned have Curse Voice?
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